Is it safe to use my credit card?
Absolutely. We have taken every precaution to
make your transactions secure. Our site utilizes industry-standard security
measures, including SSL (Secure Sockets Layer). Nevertheless, if you prefer,
we also offer the option of submitting your order directly by calling (704)
644-1650 and speaking with a Customer Service Representative. All account
information submitted to us is safely isolated from unauthorized Internet
access.
Do I have to pay sales tax?
When ordering online, applicable sales tax will be applied when
shipping to states in which it is required by law to do so.
How can I pay for my order?
We accept Visa and MasterCard.
How much will my shipping charges be?
During the order process, you will be given the
opportunity of selecting a variety of shipping methods. The total cost of
goods and the cost of shipping as well as sales taxes if applicable are clearly
displayed.
When will my order be shipped?
If the order is received by 12:00 PM Eastern Standard Time
(EST) and is requested to be sent via UPS Red or Blue, the order will be shipped
that day. If an order is being sent via UPS Ground, it will be shipped within
two or three business days.
What are SATO's store hours?
SATO America's office hours are Monday through Friday
from 8:00 AM to 5:00 PM Eastern Standard Time (EST). We are able to assist
you "in
person"
during office hours by calling us directly at (704) 644-1650.
What if I need to return my order?
You may return an item in its original condition for
a credit within 15 days. Shipping charges can only be refunded if the return
is due to our error.
All returns must be accompanied by the packing slip and a return merchandize
authorization (RMA) number. After a return has been received, it will take 1-2
weeks to process. Refunds will be credited to your credit card account. A restocking
charge of 15% will apply to items being returned for causes other than our error
or defective merchandise. Please contact SATO America, Inc. Customer Service
Department for returns assistance, at 704-644-1650 or e-mail custserv@satoamerica.com
What if you don't have all of the items
in stock?
If an item you ordered is out of stock, it will
be back-ordered automatically (domestic orders only). A Customer Service
Representative will email you to notify you of the back order. At that point
it is your choice, you can either have the order shipped incomplete or wait until
the order can be processed in full.
Internations Orders
SATO only ships to locations in the US, Canada and Latin America. Please contact your appropriate SATO location for other areas.
Have questions we didn't answer?
If you have additional questions, please feel
free to email us at store@satoamerica.com or call our Customer Service Department at (704) 644-1650. Also,
we want to hear your thoughts and suggestions on how we can make our site
more helpful for you.